Terms and Conditions

 Little Willow Sleep Consultancy – Holistic Infant Sleep Consultancy

 1. Services Provided

Little Willow Sleep Consultancy provides holistic infant sleep coaching and support. Services  include consultations, personalised sleep plans, follow-up support, and educational guidance  for parents and caregivers.  Sleep coaching is not medical advice and does not replace guidance from a GP, health visitor,  pediatrician, or other qualified healthcare professional.  

2. Client Responsibility

Parents and caregivers remain fully responsible for their child’s wellbeing at all times. You agree  to: 

• Provide accurate and honest information about your baby’s health, development, and  routines  

• Consult a healthcare professional if there are any medical concerns  

• Use your own judgement when implementing sleep recommendations  All strategies are suggestions only and should be adapted to suit your baby and family.  

3. Medical Disclaimer  

Little Willow Sleep does not diagnose, treat, or cure medical or psychological conditions. If your  baby has reflux, allergies, weight concerns, developmental delays, or other medical conditions,  you must seek advice from a qualified healthcare professional before implementing sleep  changes. 

 4. Payment Terms  

• Full payment is required in advance to secure your booking.  

• Payments are non-refundable once services have commenced.  

• Prices are listed in GBP (£) and may be subject to change at any time. 

 5. Cancellations & Rescheduling  

• Appointments may be rescheduled with a minimum of 24 hours’ notice.  

• Cancellations made with less than 24 hours’ notice may be forfeited.  

• Missed appointments without notice will not be refunded or rescheduled.

 6. Support Periods  

Support is provided only for the duration stated in your selected package.  

• Email and/or text support is limited to agreed timeframes.  

• On-demand support (£65 per week) is available for 7 consecutive days from the agreed start date. Any support requested outside these periods may incur additional charges.  

7. Results Disclaimer  

Every baby is unique. While many families see positive improvements, results are not  guaranteed. Sleep progress depends on multiple factors including consistency, baby  development, health, and family circumstances. 

8. Communication Boundaries  

• Support is offered during normal working hours unless otherwise stated.  

• Responses to emails/messages are typically provided within 24–48 hours, excluding  weekends and bank holidays.  

• Emergency medical concerns should be directed to appropriate healthcare services. 

9. Intellectual Property

All sleep plans, guides, and materials provided by Little Willow Sleep are for personal use only  and may not be copied, shared, or distributed without written permission. 

10. Confidentiality  

All personal information shared is kept confidential and handled in accordance with UK GDPR  regulations. Information will never be shared with third parties without consent unless required by law.  

11. Limitation of Liability  

Little Willow Sleep Consultancy is not liable for any injury, loss, or damages arising from the use  of sleep coaching advice. By engaging in services, you accept full responsibility for the  implementation of recommendations.  

12. Acceptance of Terms  

By booking a consultation or purchasing a package, you confirm that you have read,  understood, and agreed to these Terms & Conditions